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Accessing your Health Information held at Sydney Local Health District

Patients/clients have a legally enforceable right to be given access to the information held about them by a health facility. They are also able to give consent to an authorised representative or a third party to access their personal health information on their behalf.

Sydney Local Health District (SLHD) is governed by the Health Records Information and Privacy Act 2002 (HRIP Act) which outlines the provisions for patient/client access to their personal health information. The HRIP Act is a privacy law designed to provide individuals with greater knowledge and control over their information. SLHD generally processes applications for personal health information under the HRIP Act rather than the Government Information (Public Access) Act 2009 (GIPA). However, the GIPA may be used in exceptional circumstances.

SLHD has procedures in place for access to health information under the HRIP Act. Patients/clients must be aware of the following information:

  • Applications must be made in writing, preferably on the SLHD Application to Access Personal Health Information form
  • Appropriate identification of the patient/client (and applicant, if applicable) must be provided
  • Additional consent and documents of proof of relationship may be required
  • A fee, in accordance with the NSW Policy Directive Health Records and Medical/Clinical Reports Charging Policy (PD2006_050), will be charged
  • SLHD aims to process applications within 21 working days of receipt of the application, on the condition that the required information and fees have been received. While we strive to complete your application as soon as practicable, sometimes unavoidable situations may cause a delay. If it is an urgent request, please contact the relevant facility to discuss expediting your request.
  • Applications will be processed in accordance with the relevant legislation

Where access is granted, it can be provided in the following manner:

  • A copy of the health record in electronic or paper form.
  • Direct access by viewing of the health record on the health service's premises under the supervision of a health care professional or health information manager. Any electronic information must be printed. Applicants do not have the authority to access the electronic medical record (eMR). Bookings are essential
  • Access by viewing a copy of the health record in the presence of an external health practitioner or health information manager agreed upon by the patient/client and the health service.

Access to your personal information may be declined in special circumstances, such as where giving access would cause you or another person risk of harm.

Amending Personal Health Information

To assist SLHD in maintaining accurate health records, we would appreciate if you could advise your health care provider, relevant administrative staff or the relevant facility Clinical Information Department/Medical Records Department of any changes that are required on your records such as: a change of name, address, contact details, or GP's details.

If you think your health information held by SLHD is incorrect, you can request to correct it. You will need to let your health care provider or the relevant facility Clinical Information Department/Medical Records Department know in writing and attach any evidence supporting your claim. The corrective action may be taken and you will be informed of the outcome which may include correction of the error or addition of a notation to your health record.

Applications


Privacy

For information regarding SLHD's privacy obligations and how we protect your personal health information, refer to the SLHD Privacy Information Privacy webpage.

Enquiries

For further information regarding how to access or request amendments to your personal health information, contact the Clinical Information Department/Medical Record Department at the respective facility or via the relevant Community Health Information Manager

Hospitals

Balmain Hospital
Medical Records Department
Balmain Hospital
29 Booth St, BALMAIN NSW 2041
Ph: (02) 9395 2145
Fax: (02) 9395 2148

Canterbury Hospital
Medical Records Department
Canterbury Hospital
Canterbury Rd, CAMPSIE NSW 2194
Ph: (02) 9787 0268
Fax: (02) 9787 0379
Email: Canterbury.MedicalRecords@sswahs.nsw.gov.au

   

Concord Repatriation General Hospital
Medicolegal Section, Medical Record Services
Concord Repatriation General Hospital
Building 63, Hospital Rd, CONCORD NSW 2139
Ph: (02) 9767 5451
Fax: (02) 9767 6651
Email: CRGH.MedicoLegalEnquiries@sswahs.nsw.gov.au

Royal Prince Alfred Hospital
Medico-legal Section, Medical Record Department
Royal Prince Alfred Hospital
Missenden Rd, CAMPERDOWN NSW 2050
Ph: (02) 9515 6486
Fax: (02) 9515 6179
Email: SLHD-RPAMedicalRecords@sswahs.nsw.gov.au

   

Sydney Dental Hospital
Medico-legal Officer
Sydney Dental Hospital
2 Chalmers Street, SURRY HILLS NSW 2010
Ph: (02) 9293 3311

 



Community Health Centres

 

Community Health (Camperdown, Canterbury & Concord)
Level 9, KGV Building
Missenden Road, CAMPERDOWN NSW 2050
Ph: (02) 9515 9559
Fax: (02) 9515 9540

Croydon Health Centre
Medical Records Manager
24 Liverpool Rd, CROYDON NSW 2132
Ph: (02) 9378 1100
Fax: (02) 9378 1111

   

Marrickville Health Centre
Medical Records Manager
155-157 Livingstone Rd, MARRICKVILLE NSW 2204
Ph: (02) 9562 0500
Fax: (02) 9562 0501

Redfern Health Centre
103-105 Redfern St, REDFERN NSW 2016
Ph: (02) 9395 0444
Fax: (02) 9690 1978



Drug Health Services

 

Drug Health Services - SLHD (excluding Concord)
Medical Records
SLHD Drug Health Services
24 Liverpool Rd, CROYDON NSW 2132
Ph: (02) 9378 1300
Fax: (02) 9378 1338

Drug Health Services - Concord
Medicolegal Section, Medical Record Services
Concord Repatriation General Hospital
Building 63, Hospital Rd, CONCORD NSW 2139
Ph: (02) 9767 5451
Fax: (02) 9767 6651
Email: CRGH.MedicoLegalEnquiries@sswahs.nsw.gov.au



Mental Health Services

 

Community Mental Health (Camperdown, Canterbury & Redfern)      
Medicolegal Section, Medical Record Services
c/- Concord Repatriation General Hospital
Building 63, Hospital Rd, CONCORD NSW 2139
Ph: (02) 9767 5451
Fax: (02) 9767 6651
Email: CRGH.MedicoLegalEnquiries@sswahs.nsw.gov.au

Croydon Community Mental Health Centre
Medical Records Manager
24 Liverpool Rd, CROYDON NSW 2132
Ph: (02) 9378 1100
Fax: (02) 9378 1111

   

Marrickville Community Mental Health Centre
Medical Records Manager
155-157 Livingstone Rd, MARRICKVILLE NSW 2204
Ph: (02) 9562 0500
Fax: (02) 9562 0501

Concord Centre for Mental Health
Medicolegal Section, Medical Record Services
c/- Concord Repatriation General Hospital
Building 63, Hospital Rd, CONCORD NSW 2139
Ph: (02) 9767 5451
Fax: (02) 9767 6651
Email: CRGH.MedicoLegalEnquiries@sswahs.nsw.gov.au

   

Rivendell Child Adolescent and Family Unit
Medicolegal Section, Medical Record Services
c/- Concord Repatriation General Hospital
Building 63, Hospital Rd, CONCORD NSW 2139
Ph: (02) 9767 5451
Fax: (02) 9767 6651

 



Family Care Centres

 

Tresillian Family Care Centres
Health Information Manager
Tresillian Family Care Centres
McKenzie St, BELMORE NSW 2192
Ph: (02) 9787 0875
Fax: (02) 9787 0880