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Comments and Complaints


The Sydney Local Health District (SLHD) is committed to delivering high quality, patient focussed health care but we know we can always improve our services by listening to the experiences and feedback from the people who use them.

The SLHD takes the complaints raised by consumers very seriously and we value your feedback and comments. Making a complaint will not affect your right to quality services but will help us make improved changes to the services we provide to our patients.


You may also like to tell us about the positive part of your care and treatment while a patient or client because this also help us to understand what things are important in helping our patients have a good experience while in our care.


Option 1

Tell the doctors and nurses or other health professional if you have concerns or worries about your treatment. They may be able to help you straight away or refer you to a more senior member of staff.

Option 2

Contact the Patient Liaison officer (PLO)

The PLO will look into your issues and provide you with the results. They are there to assist you with your complaint and to offer you confidential advice, support and information on health-related matters.

Telephone numbers of the Patient Liaison Officers in each facility

Royal Prince Alfred Hospital

9515 5590

Concord Hospital

9767 7488

Canterbury Hospital

9787 0151 / 9787 0961

Balmain Hospital

9395 2003

Sydney Dental Hospital

9293 3311

Tresillian Family Care Centres

9787 0871

Mental Health Service

9767 7685

Drug Health Service

9378 1300

Community Health Service

9515 9560

Department of Forensic Medicine

8584 7800


Option 3

If you are not happy with this outcome you may contact:

  1. Sydney Local Health District Designated Senior Complaints Officer, Clinical Governance Unit on 9515 9646, Monday to Friday 9.00am - 5.00pm

    Or you may out your concern in writing to:

  2. Chief Executive
    Sydney Local Health District
    P.O. Box M50
    Missenden Road
    Camperdown NSW 2050

Option 4

The Health Care Complaints Commission is an independent body that receives and assesses complaints about Health Care professionals and Health Care Services.


Contact the Health Care Complaints Commission:
Level 13, 323 Castlereagh Street, Sydney, NSW 2000


Hours of business: .900 am - 5.00 pm Monday to Friday


Post address: Locked Bag 18, Strawberry Hills, NSW 2012


Telephone: 9219 7444
Toll Free: 1800 043 159
Facsimile: 9281 4585
Email: hccc@hccc.nsw.gov.au
Website: www.hccc.nsw.gov.au
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