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Privacy of Patient and Employee Information

Release of Information (RoI) including Access to Information
Your Health Information

Welcome to the Sydney Local Health District (LHD) Information Privacy Page.  Sydney LHD is committed to safeguarding the privacy of patient/client information and has implemented measures to comply with its obligations under the Health Records and Information Privacy Act 2002 and the Privacy and Personal Information Protection Act 1998. All Staff are bound by the act and by NSW Health Privacy Policy.

All of our employees, students, contractors and volunteer staff are bound by privacy laws, the NSW Health Privacy Policy and by a strict Code of Conduct to maintain confidentiality of health and personal information.

Patients/clients and staff attending, or employed by, Sydney LHD have access to privacy brochures. The Patient Privacy Information Brochure is also available in other languages, and explains how and why we collect personal information about you, how you can access your information and how your information may be used within the health service or disclosed to other parties.

Employees seeking access to, or information about, their personnel records should contact their local Human Resource Department.

If you have a complaint relating to your privacy on the grounds that you believe that the privacy or confidentiality of your health or personal information has been compromised, you may initiate a complaint with the facility or Service Manager, or request an internal review be undertaken by the Sydney LHD Privacy Contact Officer.

If you are dissatisfied with the outcome of an internal review, you may lodge an appeal with the NSW Civil and Administrative Tribunal (NCAT).


Our Obligations

Our doctors, nurses and other staff are bound by law, by NSW Health privacy policy and by a strict code of conduct to maintain confidentiality of patient information.  For further information, refer to the Sydney Local Health District Privacy Information Brochures for Patients and Staff.
The patient privacy information brochure is also available in other languages on the NSW Health website.
The brochures provide you with details of what personal information is held about you, how you can access this information and the purposes for which your personal information is used and disclosed. Your personal information includes your personal details and personal health information relating to your treatment/care.

Collection of Personal Information

We collect your personal information so that we can provide you with treatment and advice. Test results and further information collected while you are being treated are kept with your health record. We only collect information that is relevant and necessary for your treatment and to manage the health services we provide.
We collect information directly from you, wherever possible.  We may need to collect information from other health professionals who have treated you.  In an emergency, we may also need to collect information from a family member, friend, carer or other person who can help us to provide you with the best care.
Your information may be held in paper or electronic files, including visual image and audio formats.  We take all reasonable steps to ensure the information we collect about you is stored securely.  We are required by law to retain health records for certain periods of time, depending on the type of record and facility.  We have appropriate systems and policies in place to protect your information from loss, unauthorised access and misuse.
If you do not wish for us to collect certain information about you, you need to tell us and we will discuss with you any consequences this may have for your health care.

Use and Disclosure

All staff are bound by law and ethical practice to keep your information confidential.  Sydney LHD will use or disclose your information for purposes directly related to your treatment, and in ways you would reasonably expect for your current and future care.
Your personal health information will be shared with staff involved in your care, in order to determine the best treatment for you and to assist in the management of the health services provided to you.
Relevant information about the health services you have received will be sent to your nominated GP, unless you request otherwise.  Where relevant information will be sent to other treating health services or hospitals involved in your care, or to the Ambulance Service of NSW, to a specialist for a referral, for pathology tests, x-rays and so on.
We may be required to disclose some patient information to Courts and Tribunals and to State and Commonwealth government agencies to comply with laws regarding the reporting of notifiable diseases and statistics, and for the registering of births and deaths.  Your personal information may be required as evidence in court when subpoenaed.
We may use or disclose patient information for billing and other purposes required for the operation of the NSW Health Service, including safety and quality improvement initiatives.  Where relevant, we may need to disclose patient information to Medicare, private health funds, the Department of Veterans Affairs or The Australian Council on Healthcare Standards.
We may use your information to contact you regarding patient satisfaction surveys that help us to evaluate and improve our services.
We may use or disclose your information for the following purposes in accordance with Statutory Guidelines issued under privacy law:

  • For public interest research projects complying with strict protocols and approved by a Human Research & Ethics Committee
  • For staff and student training purposes
  • For other planning, financial or management purposes for health service activities

The Statutory Guidelines ensure that where your information is needed for these purposes and it is impracticable to seek your consent, a minimum amount of personal information is used, and the personal information is handled in accordance with strict standards.
We will seek your consent prior to the use or disclosure of patient information for purposes other than those listed above, such as for fundraising activities.

Access to your Information

You are entitled to request access to all personal information including your health record held by Sydney Local Health District.  For further information click here.
The Government Information (Public Access) Act also provides for the proactive release of government information by agencies. For further information click here .


Key Privacy Resources

For information relating to Sydney Local Health District's compliance with privacy law, please refer to the following documents:

Other Privacy Resources that may be of use to you:


The Privacy Acts and related Regulations and links are listed below:



If you have a complaint relating to your privacy on the grounds that you believe a health service provider has contravened an Information Protection Principle or Health Privacy Principle, you may wish to request an internal review to be carried out by Sydney Local Health District.

If you are dissatisfied with the outcome of the internal review, you may lodge an appeal with the Administrative Decisions Tribunal, who will further investigate your complaint.
For further information:

  • Contact the Privacy Contact Officer (details below)
  • Contact the Office of the NSW Privacy Commissioner on telephone (02) 8019 1600 or go to the Privacy NSW website

Contact us

If you have a privacy enquiry or complaint regarding the management of your personal information or personal health information by Sydney LHD staff, please contact:

The Privacy Contact Officer
L11, King George 5 Building
Sydney Local Health District
PO Box M30
Phone: (02) 9515 9631 or (02) 9515 9600